Online Purchasing Policy
The Montreal Museum of Fine Arts operates the website www.mbam.qc.ca. Any purchase made through the site is governed by the Terms of Use set out in this policy.
Acceptance of terms of use
By making an online purchase, you acknowledge that you have read the Terms of Use and agree to abide by them as well as any changes that may be made to them.
General terms for online purchases
Creating an account
To make an online purchase, you can use a "guest" account or create an account with your email, password and contact information. By creating an account, you will be able to view your tickets online, manage email preferences and facilitate payment for future purchases. If you are a Member, you will be able to book tickets for free and benefit from preferential rates on other activities.
Confidentiality
The MMFA makes every effort to protect the personal information it receives. To learn about the measures taken by the MMFA, see our Policy on the protection of personal information.
However, you are responsible for maintaining the confidentiality of your account, personal contact information and password. The MMFA will not be liable for any damages resulting from unauthorized use of your account.
Prices and sales taxes
The prices listed on the MMFA website are in Canadian dollars. The prices of tickets and memberships are shown including taxes. Tax details are available in the shopping cart view during checkout and on the electronic receipt. The MMFA reserves the right to change prices at any time without notice.
Secure online payment
All transactions made through our website are payable by credit card only (Visa, MasterCard or Amex). Debit cards are not accepted online. Your credit card information is never retained by the MMFA. The required credit card and personal information is securely forwarded to an outside provider who is contracted to process the transaction.
Specific terms – Memberships
Once you have purchased a membership (new, renewed or a gift package) online, you will receive confirmation of your membership by email. The membership is valid for the selected duration (one year or two years) from the date of your purchase.
Gift memberships must be activated by the recipient. Once the transaction is completed, the buyer receives an activation form (gift package) that can be printed or forwarded by email to the person receiving the gift.
You will receive your cards approximately three weeks after payment and/or activation of your membership. Avant-garde Members, however, will only receive a virtual card.
If you renew your membership before it expires, you must use your current card until its expiry date before using your new card. To assist you, the start and end dates are printed on the new cards.
If you don’t have your card on hand, a staff member at the Members’ Counter at the main entrance will be able to identify you in the data base and give you free access to the Museum.
Go to the cultural calendar to reserve passes for activities exclusively for Museum Members, including guided tours of current exhibitions or collections, lectures and films related to our programming.
If you have lost your card, you can obtain a new one at the Members’ Counter on your next visit for a fee of $5. Membership cards are personal and non-transferable. Only the Member may take advantage of the discounts and benefits offered. The cards remain the property of the Museum and must be returned upon request.
In addition to your card or other proof of membership to the Museum, you may be asked to show proof of identity. The DUO membership allows admission for a maximum of two adults, the TRIO a maximum of three adults, and the QUATTRO a maximum of four adults. Guests must always be accompanied by a Member when entering the Museum.
No refunds will be issued for online membership purchases, except in the case of billing errors by the MMFA. Any refund will be made using the same method of payment used for the purchase.
If you make a donation, a tax receipt will be issued for contributions of $20 or more. The receipt will be sent in another email following the purchase.
Specific terms – Tickets
Once you have made an online ticket purchase, you will receive an email confirming your order along with your tickets as a pdf attachment (one ticket per page).
You will need to present a printed copy of your ticket or be able to show it on a smartphone or tablet when you arrive at the Museum. Photo ID will be required for discounted or free tickets (ages 21-30 and 20 and under) at the time of your visit.
Time-stamped tickets are valid for the date and time of arrival selected while booking. This information is also displayed on your electronic tickets. Tickets are non-refundable.
Due to the pandemic, reserved tickets may be deferred to a later date if necessary. To reschedule your visit, please contact customer service by phone with the ticket in question on hand. Our team will tell you which time slots are still open on your preferred date and be able to make a new reservation free of charge (subject to availability).
Discounted tickets are not available online, except for Members and for Wednesday night half-price tickets. To book a ticket, Members must log in to their online account. Proof of Membership will be required when visiting the Museum.
To take advantage of discounted tickets or any other agreement from the MMFA, contact the customer service team at 514-285-2000.
Please consult the Guidelines for visitors to prepare for your visit to the Museum.
Need assistance?
Do you need help creating an account, logging in, booking or purchasing tickets on our website? Watch the online transactions tutorials.
If you have any questions or problems purchasing tickets or memberships online, email us at musee@mbamtl.org, or call us at 514-285-2000. For security reasons, do not send your financial information by email.
