Online Purchasing Policy
The Montreal Museum of Fine Arts operates the website www.mbam.qc.ca. Any purchase made through the site is governed by the Terms of Use set out in this policy.
Acceptance of Terms of Use
By making an online purchase, you acknowledge that you have read the Terms of Use and agree to abide by them as well as by any changes that may be made to them.
General terms for online purchases
Creating an account
To make an online purchase, you can use a "guest" account or create an account with your email, password and contact information. Creating an account will let you view your tickets online, manage your email preferences, and make future purchases. If you are a Member, you will be able to book tickets for free and benefit from preferential rates on other activities.
Confidentiality
The MMFA makes every effort to protect the personal information it receives. To learn about the MMFA’s confidentiality measures, see our Policy on the Protection of Personal Information.
Note that you are nevertheless responsible for keeping your account, personal contact information, and password confidential. The MMFA is not liable for any damages resulting from the unauthorized use of your account.
Prices and sales tax
The prices listed on the MMFA website are in Canadian dollars. The price of tickets and memberships are shown including taxes. Tax details are available in the shopping cart during checkout and on your electronic receipt. The MMFA reserves the right to change prices at any time without notice.
Secure online payment
All transactions made through our website are payable by credit card only (Visa, MasterCard or Amex). Debit/credit cards are not accepted online. Your credit card information is never stored by the MMFA. The required credit card and personal information is securely forwarded to an outside provider that is contracted to process the transaction.
Specific terms – Memberships
Once you have purchased a membership (new, renewed or gift) online, you will receive confirmation of your membership by email. The membership is valid for the selected duration (one year or two years) from the date of your purchase.
Gift memberships must be activated by the gift recipient. Once the transaction is completed, the buyer will receive an activation form that can be printed or forwarded by email to the person receiving the gift membership.
You will receive your cards by mail approximately four weeks after payment and/or activation of your membership. Note that Avant-garde Members will only receive a virtual card.
If you renew your membership before it expires, you must use your current card until its expiry date before using your new card. As a reference, the start and end dates are printed on the new cards.
If you do not have your card on hand, a staff member at the Members’ Counter at the main entrance will search for your name in our database and provide you with free access to the Museum. Go to the Cultural Calendar to reserve passes for activities exclusively for Museum Members, including guided tours of current exhibitions or collections, lectures and films related to our programming.
If you lose your card, you can obtain a new one at the Members’ Counter on your next visit for a fee of $5. Note that you can access your virtual card at all times from your Member space at www.mbam.qc.ca.
Membership cards are personal and non-transferable. Only Members may take advantage of the offered discounts and benefits. Member cards remain the property of the Museum and must be returned upon request.
In addition to your card or other proof of membership to the Museum, you may be asked to show proof of identity. The DUO membership admits a maximum of two adults, the TRIO a maximum of three adults, and the QUATTRO a maximum of four adults. Guests must always be accompanied by a Member when entering the Museum.
No refunds will be issued for online membership purchases, except in the case of billing errors by the MMFA. Any refund will be made using the same method of payment used for the purchase.
If you make a donation, a tax receipt will be issued for contributions of $20 or more. The receipt will be sent in another email following the purchase.
Specific terms – Tickets
Once you purchase your tickets online, you will receive an initial email confirming your order and then a subsequent email with your tickets as a PDF attachment (one ticket per page).
You will need to present a printed copy of your ticket or show it on a smartphone or tablet when you arrive at the Museum. Photo ID will be required for discounted or free tickets (ages 25 and under) at the time of your visit.
If applicable, time-stamped tickets are valid for the date and time of arrival selected while booking. This information is also displayed on your electronic tickets. These tickets are non-refundable.
Discounted Wednesday-night half-price tickets are available online. To book a ticket, Members must use their online account.
To take advantage of discounted tickets or any other agreement with the MMFA, contact our customer service team at 514-285-2000.
Please consult the Guidelines for visitors to prepare for your visit to the Museum.
Effective: N/A
Last update: November 26, 2024
Need assistance?
Do you need help creating an account, logging in, booking or purchasing tickets on our website? Watch the online transactions tutorials.
If you have any questions or problems purchasing tickets or memberships online, email us at musee@mbamtl.org, or call us at 514-285-2000. For security reasons, do not send your financial information by email.
